Privacy policy

TERMS AND CONDITIONS TO BOOK ACTIVITIES, EXCURSIONS AND SUPPLEMENTARY SERVICES 

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Arctic Wayfinders observes the following terms and conditions for reservation of activities, excursions, programs and related supplementary services. These conditions are binding for both parties from the moment the guest makes a booking.

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PAYMENT

The payment options are mentioned in our online store. 
Arctic Wayfinders has the right to cancel the reservation, should the payment not be made within the requested and agreed time.

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CANCELLATION TERMS
 

• For cancellation made at least 31 days or more before the beginning of the reservation, the cancellation charge is 10% of total price paid.
   

• for cancellation made 30 days or less before the beginning of the reservation,
  100 % of the total amount due or paid is charged. This applies to bookings made within this time frame as well
   

The cancellation must be made in writing by e-mail to: info@arcticwayfinders,fi
The guest is obliged to be on time according to the schedule of the activity/transfer. We recommend the guest being at the place of departure/meeting point at least 5-10 minutes before the starting of the program. The client is also obliged to make sure they are in the correct bus/transfer according to the program booked. Being late and/or using the wrong bus/transfer, does not give the guest the right to any refund or rescheduling of the program/activity.

The person making the booking needs to make sure that their own travel insurance covers the costs of the booking should he/she need to cancel a reservation in case of sudden illness / injury / death of a close relative or travel party. The cancellation needs to be made as soon as possible to Arctic Wayfinders. In all these cases  the above cancellation terms are valid.

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PREGNANCY AND OTHER HEALTH ISSUES 

Some of the programs and services may be physically demanding and participants may be exposed to various physical strains and stresses. If a participant suspects that his or her health is preventing them from participating in a program or service or suspects that his / her health may be endangered during the program or service, the participant must receive the permission from his / her physician to participate. The guests always take part in the programs / services at their own risk. The guest in addition must inform the program/service provider of any possible health issue, which may affect or be affected by the participation in the program. If the program requires special arrangements (e.g. additional transport), due to the client’s special health issues, the program provider is not responsible for the possible extra costs. A guest taking part in any program/service does so at their own risk.

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RESPONSIBILITY OF THE PROGRAM/SERVICE PROVIDER

The program/service provider carries out its activities exercising the appropriate safety plans and health and safety standards, in accordance with Finnish laws and regulations. Please note that most of our programs are done outdoors, and naturally occurring  sharp branches, rocks, cold snow and ice, slippery conditions and steep hills etc.  will be present. In fireside programs smoke from the fire can leave smell on the clothes, or leave soot marks. Arctic Wayfinders is not liable for any damages to items or clothing that is damaged by natural conditions. 

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OTHER DAMAGES

The program/service provider may only be held liable for personal or material damages that have occurred in the event of an accident and which were caused by negligence of the program provider him/herself or their employees or sub-contractors or by the provision of faulty and defected equipment.

The program/service provider shall not be liable for any accidental damage or injury not due to negligence or faulty equipment as mentioned above. These may be repayable under the participant’s own travel insurance. A personal travel insurance is always highly recommended for any unexpected situation. 

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PRICES AND PRICE CHANGES

Booking rates include pre-arranged rates and taxes. All Rights Reserved. Arctic Wayfinders is not liable for any printing mistakes or for changes in the prices transpired after the printing of the brochures.

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REMARKS

Possible dissatisfactions should be made directly to the service provider during the program or immediately thereafter and without delay also to Arctic Wayfinders in writing in the specific commentary form. If no remarks about any possible error during the program/service are made during or immediately after the program, the participant in the program/service loses any rights to price reductions or other compensation.

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APPLICABLE LAW AND DISPUTE RESOLUTION

The parties will seek to resolve any dispute arising from the agreement through mutual negotiation. If no agreement is reached, the customer may take the matter to the Consumer Dispute Board or the Lapin käräjäoikeus (“the District Court Of Lapland”). The contract is governed by Finnish law. 

If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of all other provisions, extent part and remainder of these terms and conditions remain in full force and effect.

Updated on 10.02.2026.

Arctic Wayfinders

Virpi Thornton

Phone +358 40 8513530 

info@arcticwayfinders.fi
 

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